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You can set up an account with us using your email address. We’ll ask you to create a password that will ensure your account security. Please head to the checkout where you will be prompted to create an account.
Simple. Log into your account, go to ‘my settings’ and you can update all your details there.
Yes! None of your data will ever be shared. Please see our privacy policy for more details.
Go to login and click on the ‘forgot my password’ link at the bottom. We’ll guide you through the process from there.
We’d be sorry to see you go but please email hey@thisisbeauty.com and we’ll take it from there.
Because our supply chain is different from most our inventory will vary depending on what damaged goods we receive. As a result, we unfortunately don't know when a product will be back in stock - when it's gone, it's really gone!
Because we know how it feels when you really want something that’s gone...(it sucks) you’ll soon see a new feature on our website where you have the option to be notified when it comes back in stock. Simply favorite any items you love and you’ll receive an email notifying you when it’s back in stock, but hurry, it won’t be there long!
We are so sorry that you received the wrong item. But don’t worry, the team will look into this right away. Just shoot us a message at hey@thisisbeauty.com and we will get this sorted for you.
Oh no! Not cool. We’re really sorry. Contact us at hey@thisisbeauty.com and we will get this sorted ASAP.
If you have not received your item by the estimated delivery date, or you are having problems tracking your parcel, please get in touch at hey@thisisbeauty.com and we will chase this up for you as quickly as we can.
Easy. You can view the status of your order on your My Account page. Information is updated after your order is placed, once your order has been shipped and when it is delivered. You will also receive emails notifying you along the way.
Our shipping options include:
- Evri 2-Day Delivery (2-3 business days): £3.95
- Evri 1-Day Delivery (1-2 business days): £7.95
We want you to enjoy your purchase right away so we aim to process all orders within 24 hours, Monday to Friday. Orders placed over a weekend or bank holiday will be shipped the next working day.
All the items you see for sale are stored our own warehouse and are waiting to make their way to you! We ship Monday - Friday (excluding public holidays).
We ship to all UK residential and commercial addresses.
(Woops!) If your order has been shipped to the wrong address, please email us at hey@thisisbeauty.com as soon as possible. As long as it hasn't been dispatched, we can fix this for you!
Unfortunately, once your order has been placed it is difficult for us to make any changes. However, if you contact us within an hour of placing your order (within working hours, Monday to Friday 9am - 5pm) we will try our best to assist you.
If your order has already been processed, please take a look at our returns policy below.
Your account settings page makes it simple for you to check the current status of all active and previous orders. Once your order has shipped, you’ll get a notification
and tracking number in your inbox.
You can track your package with Evri directly at www.evri.com
You can pay for your order with any of these payment methods:
- Visa
- Visa Debit
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- ShopPay
- Klana Installments
- ClearPay Installments
- AfterPay Installments
Simply select which one you’d prefer to use at checkout.
Unfortunately not. Our promotional codes can only be used one at a time. Consider splitting your order into multiple transactions if you want to make use of different codes you have received.
Yes! You can use a promotional code on top of item, category and shop-wide discounts (unless otherwise specified). Just remember to add your code at the end of the checkout process.
These things happen! If you want to return your product we are here to help. All we ask is that you return the product in the same condition in which we sent it. Please contact us at hey@thisisbeauty.com and we’ll get right to it. Please note, for items that are deemed unwanted, or purchased by mistake, we kindly ask that you look after the return shipping to us.
Remember, some of our items will arrive with some degree of minor damage so please check the condition of the item you are purchasing carefully. Each listing will state whether the item is New, Imperfect Box, Imperfect Container, Missing Box, Missing Lid, Missing Pump, Small Amount Missing or Ex Display.
If you have any questions about the condition of a particular item, please contact us at hey@thisisbeauty.com before checking out.
If your item is faulty, incorrect or not as described, then we offer free returns within 14 days of your purchase. You will have to pay to return a product if you have changed your mind or no longer want the product.
Sorry to hear you weren’t happy with your item. Please contact us at hey@thisisbeauty.com with your order number and a member of our team will take it from there.
We only accept returns if the product is in the same condition we sent it in. If your product is not as described, or has been further damaged in transit, please contact hey@thisisbeauty.com and we’ll do our best to help.
We purposely don’t include a paper return slip to reduce environmental waste. If your item was faulty, incorrect or not as described, we’ll email you a pre-paid returns label or QR code.
Once we’ve received your returned item your refund will be processed. Credit/Debit card refunds usually take 5-10 business days to appear on your statement.
Once you’ve contacted hey@thisisbeauty.com and everything’s approved we will
provide you with a returns label (if applicable) and our returns center address.
This is Beauty was conceived to help reduce unnecessary waste in the beauty industry. Who cares if the box, packaging, or container is damaged when you can save money, protect our planet and the product inside is exactly as it should be?!
We sell beauty products which might have some dents, scuffs or missing parts. This means you might receive a product that has some minor flaws, but what’s on the inside is perfect. Remember, by purchasing from This is Beauty you have given that product a second chance at life, helped protect our planet and saved some money! Does that little dent really matter?
We try and be very transparent about the condition of every product we sell - and provide you with a handy key so you know exactly what you’re getting (see About our Products). You can check all details on your order confirmation, however, if you are unhappy with your item, please contact us at hey@thisisbeauty.com and we will happily assist.
We guarantee every product we sell is genuine and authentic. All of our products come from large retailers, distributors and the brands themselves. Some of our products have dent, scuffs or missing parts, but what’s inside is always a genuine, authentic product.
Absolutely! Any questions you have about our products are welcome, we’d love to have a chat.
Just email us at hey@thisisbeauty.com and we’ll personally reply as soon as possible!
You might not receive the exact item in the image. Our images are only indicative of what type of imperfection that particular product has - but it’s what's on the inside that counts!
Of course! We love to chat. Please use one of the following ways to contact us;
Order issues and returns – returns@thisisbeauty.com
Press inquiries – press@thisisbeauty.com
Partner inquiries - partners@thisisbeauty.com
We are indeed! Please join our growing community on Instagram or TikTok;
Please contact us at hey@thisisbeauty.com and we'll get right back to you.